CUSTOMER CAREO861 99O OOO

Senior Specialist: Insights and Analytics

Company:

The Unlimited

Position:

Senior Specialist: Insights and Analytics

Department:

Collections

Location:

Hillcrest


General

Accountable to:

Operations Manager: Payments

Direct reports:

None

Purpose of the Role:

Support the Collections department in delivering on key insights and analytical reports of the collections function
To provide monthly reports and insights on collection run
To provide insights on adhoc deep dives
To provide relevant MIS to the Collections team.
To monitor, support and report on Collection special projects

Key Responsibilities:

  • Provide structured and adhoc reporting
  • Provide insights and analytics on function performance
  • Provide insights and recommendations to Head of Collections on strategy performance and or opportunities;
  • Monitor the performance of applied strategies to ensure they are within strategy parameters, provide reporting and insight if parameters are exceeded (deep dive to understand the problem)
  • Provide billing and payment analytical support and insights to relevant operational heads as it pertains to the delivery of the Collections strategy

Knowledge, Experience & Skills:

  • Advanced Excel
  • Analytics
  • Relationship Management
  • Time Management/Prioritising
  • The ability to absorb, collate and analyse a range of data from a variety of different sources
  • Formulating solutions.
  • Able to identify risk and/or opportunity.
  • Communication (written and verbal)
  • Project Management
  • Scenario Planning
  • Drafting Business Cases
  • Commercial/Business acumen.
  • Stakeholder management.
  • Problem resolution and root cause analysis
  • SQL

 To apply kindly email your C.V to kperfect@theunlimited.co.za

NAVIGATION

AUTHORISED FSP

The Unlimited is an Authorised Financial Services Provider (FSP No. 21473). Address : 1 Lucas Drive, Hillcrest, Durban, South Africa.

The Unlimited abides strictly by the Financial Advisory and Intermediary Services (FAIS) Act of 2002

WE BELONG

The Direct Marketing & The Direct Selling Associations of South Africa

CUSTOMER CARE
O861 99O OOO