CUSTOMER CAREO861 99O OOO

Inbound Manager

Company:

The Unlimited

Position:

Inbound Manager

Department:

Customer

Location:

Pinetown

 

General

 

Accountable to:

Sales Executive: Customer

Direct reports:

3 (Team Leaders)

Purpose of the Role:

To lead the Inbound team, develop leadership and innovate around new initiatives through new campaigns.

Key Responsibilities:

  • Recruitment of Inbound Agents
  • Training of new agents
  • Data and Dialer management
  • Drives own and teams development
  • Drives sales performance
  • Coaching and Mentoring of Leaders and Agents
  • Checking and Testing Scripts
  • Incentive management
  • Innovate around new ways of work
  • Seeks ways to improve on efficiencies
  • Drive the implementation of new campaigns

Knowledge, Experience & Skills:

  • Relevant tertiary qualification (3 year degree)
  • Minimum 7 years call centre experience
  • Minimum 5 years Inbound and Outbound Sales management experience (TV experience preferred)
  • Excellent verbal and written Communication skills
  • Good facilitation skills
  • Great relationship management skills (including coaching and mentoring)
  • Excellent decision making skills
  • General Manager experience a preference
  • Negotiation and Selling skills

Personal Characteristics:

  • Forward thinking
  • Commercially focused
  • Servant Leadership style inspirational with a balance of strategic skills and strong ‘people’ orientation
  • Well rounded, resilient and self-aware individual who is open to change and personal development
  • Entrepreneurial, free thinker who will challenge the status quo and push boundaries
  • Must have the capacity to grow their strategic ability
  • Confident – someone who is able to hold their own with shareholders and be resilient in a demanding environment
  • Hands-on approach
  • Self-motivated
  • High Emotional Maturity

Voted Best Company to Work For three years in a row

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NAVIGATION

AUTHORISED FSP

The Unlimited is an Authorised Financial Services Provider (FSP No. 21473). Address : 1 Lucas Drive, Hillcrest, Durban, South Africa.

 

The Unlimited abides strictly by the Financial Advisory and Intermediary Services (FAIS) Act of 2002

WE BELONG

The Direct Marketing & The Direct Selling Associations of South Africa

CUSTOMER CARE
O861 99O OOO