CUSTOMER CAREO861 99O OOO

Head of Customer

Company:

The Unlimited

Position:

Head of Customer

Department:

MAXCO

Location:

Hillcrest


General

Accountable to:

Managing Director

Direct reports:

4 (Four)

Purpose of the Role:

Retain customers and maximize their life-time value. Re-acquire customers that have fallen off the book.

Key Responsibilities:

  • Set and execute strategy for the Customer business inclusive of Customer care, Claims, Policy Administration, Collections and Refunds
  • Oversee the customer business to ensure customers are serviced at the right levels
  • Manage customer retention and life-cycle management (value multiplier)
  • Manage customer journey that ensures customers are locked in and additional product sales are made
  • Re-acquisition of the decayed customer book
  • Develop product for the customer environment
  • Ensure financial return and viability of customer activities
  • Manage customer communication and brand experience
  • Set strategic initiatives and special projects
  • Provide strategic management of decay initiatives
  • Manage profit and loss from a financial perspective
  • Leadership of entire Customer Business

Knowledge, Experience & Skills:

  • Relevant tertiary degree
  • 15 years working experience
  • 5 years CEO/MD experience
  • Direct market experience preferable
  • Experience working with large teams
  • Strong Leadership skills
  • Ability to communicate at board level
  • Generalist experience

Personal Characteristics:

  • Forward thinking
  • Commercially focused
  • Leadership style inspirational with a balance of strategic skills and strong ‘people’ orientation
  • Well rounded, resilient and self-aware individual who is open to change and personal development
  • Entrepreneurial, free thinker who will challenge the status quo and push boundaries
  • Must have the capacity to grow their strategic ability
  • Confident – someone who is able to hold their own with shareholders and be resilient in a demanding environment
  • Hands-on approach
  • Self-motivated

 To apply kindly email your C.V to kperfect@theunlimited.co.za

NAVIGATION

AUTHORISED FSP

The Unlimited is an Authorised Financial Services Provider (FSP No. 21473). Address : 1 Lucas Drive, Hillcrest, Durban, South Africa.

The Unlimited abides strictly by the Financial Advisory and Intermediary Services (FAIS) Act of 2002

WE BELONG

The Direct Marketing & The Direct Selling Associations of South Africa

CUSTOMER CARE
O861 99O OOO