FAQ | Policy Details

How do I change my Bank Details?

You can email us your new banking details to or give us a call on 0861 990 000 and we'll update your banking details for you.

How do I check if my policy payments / details are up to date?

Give us a call on 0861 990 000 and we'll send you all the information you need.

Does The Unlimited offer cash back?

There are some policies that offer cash back based on the longevity of your policy. Some pay after 36 consecutive successful debits, some after 48 consecutive successful debits. Please give us a call on 0861 990 000 if you want to know whether your policy offers cashback or not.

How long does it take for my policy information to come get delivered to me?

This process take 2-3 weeks as it is personalised information.

What do I do if I've lost my membership card?

Not to worry! Give us a call on 0861 990 000 and we'll request a new one to be sent to you.

My welcome pack has never been delivered. What must I do?

Call Customer Care on 0861 990 000 and confirm that we have your correct address. Once this is updated and confirmed we will send you a new welcome pack.


All the information on your product can be found under the product section on our website with the full terms and conditions. If you have a product that is not listed on our website, please call our Customer Care team on 0861 990 000 for more information.

My debit order did not go through, what do I do?

All our policies have either a 15 - day or 30 - day grace period which you have to make a manual payment. This grace period is calculated from the day that your debit order fails.

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The Unlimited is an Authorised Financial Services Provider (FSP No. 21473). Address : 1 Lucas Drive, Hillcrest, Durban, South Africa.


The Unlimited abides strictly by the Financial Advisory and Intermediary Services (FAIS) Act of 2002


The Direct Marketing & The Direct Selling Associations of South Africa

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